Vaccibuddy Legal Information
Last Updated: July 2026
Welcome to Vaccibuddy.
Vaccibuddy provides trusted healthcare appointment booking and travel health services through our partner pharmacies:
- Ticehurst Pharmacy – Church St, Ticehurst, TN5 7AA
- Manor Pharmacy – 5 High Street, Horam, Heathfield, TN21 0EH
- Headcorn Pharmacy – Grigg Lane, Headcorn, Ashford, TN27 9AA
By using our website, booking an appointment, or accessing any of our services, you agree to the terms outlined on this page.
Our Services
Vaccibuddy offers a range of NHS and private healthcare services including:
- Travel Vaccinations
- Travel Health Consultations
- Ear Wax Removal
- Seasonal Vaccinations
- Private Vaccinations
- Pharmacy Services
- Health Consultations
- NHS Services (where eligible)
All healthcare services are provided by qualified pharmacists and trained healthcare professionals.
Booking Appointments
Appointments may be booked online, by telephone, or in person.
Booking confirmation secures your appointment request but does not guarantee treatment. Every patient will receive an appropriate clinical assessment before any treatment or vaccination is provided.
Some vaccinations and healthcare services require additional medical assessment to determine suitability.
Please arrive at least 10 minutes before your appointment and bring any relevant medical records or vaccination history where available.
Late arrival may result in your appointment being rescheduled.
Patient Responsibilities
When booking with Vaccibuddy, you agree to:
- Provide accurate personal and medical information.
- Inform our healthcare professionals of any allergies, medical conditions, pregnancy, or medications.
- Follow all professional medical advice.
- Arrive on time for appointments.
- Notify us promptly if you need to cancel or reschedule.
Failure to provide accurate information may prevent treatment from being safely delivered.
Medical Information & Disclaimer
The information published on Vaccibuddy is intended for general educational purposes only.
It should not be considered medical advice and must not replace consultation with a qualified healthcare professional.
Healthcare recommendations may change over time. Treatment decisions are always based on an individual clinical assessment performed by one of our qualified healthcare professionals.
Vaccibuddy does not provide emergency medical services.
If you require urgent medical assistance, please contact:
- NHS 111
- Your GP
- Accident & Emergency (A&E)
- Emergency Services (999)
Service Eligibility
Some healthcare services may not be suitable depending on:
- Medical history
- Current medications
- Pregnancy
- Allergies
- Age
- Travel destination
- Previous vaccinations
Our pharmacist will determine clinical suitability before any treatment is provided.
Travel Health Services
Travel health recommendations are based on current public health guidance, destination-specific risks, and available vaccines.
Because international health requirements frequently change, Vaccibuddy cannot guarantee entry requirements imposed by foreign governments.
Patients should always review official government travel advice before travelling.
Where applicable, International Certificates of Vaccination (ICVP) for Yellow Fever vaccination may be issued.
Patient Consent
Before treatment, patients will receive information regarding:
- Benefits
- Risks
- Possible side effects
- Alternative treatment options
Treatment proceeds only after informed clinical consent has been obtained.
Patients may withdraw consent at any time before treatment begins.
Payments
Many private healthcare services require payment before the appointment.
Accepted payment methods may include:
- Debit Cards
- Credit Cards
- Online Payments
- Contactless Payments
Prices shown on the website may change without prior notice.
All payments are processed securely using trusted payment providers.
Cancellation & Refund Policy
Appointments cancelled more than 24 hours before the scheduled appointment may be eligible for rescheduling or refund.
Appointments cancelled within 24 hours may not qualify for a refund due to clinical resources already being allocated.
Patients who do not attend their appointment without prior notice (“No Show”) may be charged and are generally not eligible for a refund.
Certain travel vaccines are ordered specifically for individual patients. Once vaccines have been ordered, prepared, or supplied, refunds cannot normally be provided unless required by law.
If a pharmacist determines that treatment is unsuitable before administration, Vaccibuddy may offer:
- Full refund
- Partial refund
- Alternative treatment
- Appointment rescheduling
Approved refunds are usually processed to the original payment method within 5–10 working days.
Privacy & Data Protection
Vaccibuddy is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we may collect includes:
- Name
- Address
- Email address
- Telephone number
- Date of birth
- NHS number (where applicable)
- Medical information relevant to treatment
- Appointment history
- Secure payment information
Your information is used only to:
- Manage appointments
- Deliver healthcare services
- Contact you regarding appointments
- Send appointment reminders
- Meet legal and regulatory obligations
- Improve our services
Vaccibuddy never sells your personal information.
Information may only be shared where appropriate with:
- Healthcare professionals involved in your care
- NHS organisations where required
- Secure payment and booking providers
- Government or regulatory authorities where legally required
Cookies
Vaccibuddy uses cookies to:
- Improve website functionality
- Maintain secure sessions
- Analyse website performance
- Measure visitor activity
- Improve Google advertising performance
- Remember user preferences
You may disable cookies within your browser settings, although some website features may not function correctly.
Data Security
We use appropriate technical and organisational security measures to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Personal information is retained only for as long as necessary to provide healthcare services and comply with legal and regulatory requirements.
When retention periods expire, information is securely deleted or anonymised.
Patient Confidentiality
All personal and medical information is treated confidentially.
Information is only shared:
- With your consent
- Where required by law
- Where necessary to protect patient safety
- With healthcare professionals directly involved in your care
Accessibility
Vaccibuddy is committed to making our website accessible to everyone.
We continually work to improve accessibility through:
- Mobile-friendly design
- Readable typography
- Keyboard navigation support
- Clear page structure
- Appropriate colour contrast
- Alternative text for images where appropriate
If you experience accessibility issues, please contact us and we will make every reasonable effort to assist you.
Complaints
If you are unhappy with any aspect of our service, please speak with a member of staff at the pharmacy whenever possible.
If your concern cannot be resolved immediately, you may submit a complaint by email including:
- Full name
- Appointment date
- Pharmacy location
- Description of your concern
We aim to acknowledge complaints within 3 working days and provide a full response within 20 working days, where possible.
Website Use
By using Vaccibuddy, you agree not to:
- Use the website unlawfully.
- Attempt unauthorised access.
- Upload malicious software.
- Interfere with website functionality.
- Submit false appointment information.
Vaccibuddy reserves the right to suspend or restrict access where misuse is identified.
Intellectual Property
All website content, including text, graphics, logos, images, service descriptions, and website design, is owned by Vaccibuddy or its licensors unless otherwise stated.
No content may be copied, reproduced, modified, distributed, or republished without prior written permission.
Unauthorised use may result in legal action.
Limitation of Liability
While every effort is made to ensure the accuracy of the information on this website, Vaccibuddy cannot guarantee uninterrupted website availability or the accuracy of information supplied by third parties.
Healthcare information changes regularly, and decisions should never be based solely on website content.
Vaccibuddy accepts no liability for any loss arising from reliance solely upon information published on this website.
Equality & Diversity
Vaccibuddy is committed to providing healthcare services fairly and without discrimination.
We welcome all patients regardless of:
- Age
- Disability
- Race
- Religion
- Sex
- Sexual orientation
- Gender identity
Everyone will be treated with dignity, respect, and professionalism.
Safeguarding
Vaccibuddy is committed to safeguarding children and vulnerable adults.
Where concerns exist regarding patient safety, information may be shared with relevant authorities where legally required.
Governing Law
This website and all services provided by Vaccibuddy are governed by the laws of England and Wales.
Contact Us
Vaccibuddy
Ticehurst Pharmacy
Church Street, Ticehurst, TN5 7AA
Manor Pharmacy
5 High Street, Horam, Heathfield, TN21 0EH
Headcorn Pharmacy
Grigg Lane, Headcorn, Ashford, TN27 9AA
Email: support@vaccibuddy.com